First of all, I would like to say that even though I had a bad experience with Mac Mall the first time I made a purchase with them, I still consider it to be a good place to buy things for your computer. That is why I named this article as I did. I have...
Two purchases, separated by over ten years--terrible experiences online, on the phone, and in-person. The power system on the PowerBook I picked up at the Santa Monica store never worked right, despite being "repaired" at both the Santa Monica and...
My job in computer animation and graphics design demands the use of Macs to run the programs. So I first heard of MacMall in 1997 from the company that I work with. I was free to order anything that is needed to help me with my projects. At first the ...
I've done business with MacMall for about 3 years and I've had good and bad experiences. Most of the time, I get everything in one piece, it's the right thing and I'm good to go. However, not always.
They dropped the ball for this customer and made a major fumble.
I thought I was the only one who had a bad experience with MacMall. I bought my first Apple product in 1984 and am now on my 9th Apple and 18th computer. I guess you could save...
The Better Business Bureau has given Mac Mall/ PC Mall an unsatisfactory rating. Here is and excerpt of their report: "Complainants allege product quality issues, some devices are not compatible as indicated, difficulty returning items for refund, or ...
Summary: The worst buying experience of my life. Here is what happened: I was in the market for a new computer. MacMall had the latest Mac Mini on sell for $494 with a 10% rebate, although it did have the lower end hard drive (40 GB instead of 80 ...
I search web for a LCD MONITOR at a decent price. I came upon www.macmall.com for a "X2Gen MG17R 17-inch LCD monitor with 8ms response time" for $99.00 after rebate. I called in around 5:30 P.M. Pacific Standard Time (PST) on June 26, 2006 to make ...
I ordered a dvd ram drive from macmall in late january. The next morning i decided to rescind the order but was told it was too late and all i had to do was to refuse the package and would be refunded my money. As the package was left at my house I had...
I made the huge mistake of buying a 17-inch Mac PowerBook from this lousy vendor. I also ordered a carrying case and some software. The shipment arrived with the wrong case, one apparently made for the 12-inch PowerBook. I called the rep, and he said he'd ...
This is a horrible, horrible online store. If you are planning to buy a Macintosh product, do yourself a huge favor and spend the extra few dollars to buy directly from Apple. They have a 100% NO RETURN policy on all Apple products even if the product ...
I have ordered from this company for years without incident, but this last time will be my last. I did not believe it was possible for a (supposedly) reputable company to behave this badly. 1. Rebates not honored: After my order was delayed, the ...
I placed an order at 713am on 2/1. It said the product was in stock for same day shipment so I paid for Saturday delivery at home. Someone called me at 1pm and tried to sell me some upgrades, but I declined. I asked and he confirmed my order would be ...
I have been pleased over the past 7 years with MacMall for the most part. They have a good selection, competitive prices (and are willing to match prices of competitors), and a relatively knowledgeable staff. My only complaint with them is their...
I bought an Airport Card from MacMall and had serious problems installing it. In the process of the install the card bent, and I tried to return it and get a new one. I called about it and was told I could not return it. Then I was told that MacMall buys...
Standard web site purchase experience. No significant problems. Read more
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Feb 28 '05
Might or might not shop there again. Rebate issue is not straightforward, and while items were reported to be in stock at time of purchase, when item was sent out, was told it was on back order, but not given an expected date of delivery. As part of the reason for not submitting the rebates at this time is the full order has not been received. Read more
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May 30 '06
They were very gracious in allowing me to return opened software. Read more
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Jan 13 '05
Excellent selection and outstanding web site. Excellent prices and very nice deals. Only glitchs seem to be with shipping. Their shipping selections are confusing, but generally reliable. Collecting on shipping rebates can be hit-or-miss. They give you an acknowledgement of when you place the order, but not when it ships. Thus, when the order shows ups can be a surprise. Nevertheless, every order I have placed has arrived exactly as promised and in excellent condition. Read more
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Jan 03 '05
Product arrived before shipping information was updated.
Bought Sat
Acknowledged Sun (in processing)
Delivery attempted Monday,
Shipping/routing # provided Monday PM
FedEx delivers on Tuesday Read more
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Jan 11 '05
Excellent as always, and always the best prices. Read more
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Apr 28 '05
Best price, quick. Had used them before. Read more
I order. I pay. They send. Simple. Sometimes they offer a product too long before it is actually available to ship. Read more
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Oct 09 '04
I do most of my shopping on-line, and Mac Mall is as good as any other reputable company I purchase goods from. Read more
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Dec 29 '04
I have purchased items from Mac Mall for the past 5 years and have only had great experiences. Orders are filled and shipped out almost instantly. Shopping at Mac Mall is how online shopping should be done evrywhere. Read more
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Feb 14 '05
Excellent. Easy to purchase and product arrived ahead of schedule. Read more
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Jan 14 '05
Mac Mall is a great sight. I will shop here again. Thanks Read more
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Feb 22 '05
Their prices seem to be a bit lower than anywhere else. The delivery time was superb ... came in much quicker than I expected. Will definitely shop with MacMall again. Read more
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Dec 22 '04
Initial order was difficult to do over internet, part of order was cancelled. Shawn Brown at Mac Mall helped with the problem and got me some items that were available with the rebate that the first order writer said was no longer available Read more
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